FAQ

What is a Family Physician?

A family physician is a medical doctor who provides comprehensive healthcare for the entire family. Family physicians complete an additional three years of training following medical school, focusing on treating a patient as a whole. Training covers such specialties as geriatrics, pediatrics, internal medicine, general and specialty surgery, obstetrics and gynecology and psychiatry.

What ages do Family Physicians treat?

Family physicians treat the health care needs of patients of all ages, both male and female.

What treatments do Family Physicians provide?

Family physicians provide the most advanced and comprehensive medical care available. They are skilled in pediatric medicine, as well as women’s and men’s health care. In addition, they provide cardiovascular screenings and management, geriatric services, complete care for acute and chronic illnesses, nutrition counseling and orthopedic care, just to name a few. 

What is a Family Nurse Practitioner?

A Family Nurse Practitioner (FNP) is a registered nurse who has completed additional advanced nursing education such as a master’s degree or doctoral degree, as well as additional training in the diagnosis, treatment and management of a wide range of common to complex medical conditions.

How do I schedule an appointment for an initial exam?

If you would like to schedule an appointment for you or your child, simply call our office, send us an e-mail or fill out our appointment request form online. We will be happy to schedule an appointment for you. When you call to schedule your appointment, our front office staff will request some basic information from you.

What information do I need to bring to my first visit?

Please arrive 15 minutes early to complete registration forms. To assist us, please bring your insurance card and a photo ID, as well as a list of any medications, vitamins and/or herbal supplements you are currently taking. If you are bringing your child, please bring his/her immunization records as well. Please also be prepared to pay your co-pay or share of cost at the time services are rendered.

What if I don't have health insurance?

If you do not have insurance, we request that payment be made at the time services are rendered. You may contact our office with questions concerning your account or to set up a payment plan that meets your needs. You may also qualify for our VIP program. For More information, see the Vista Individual Program under the services section of our website or contact our office.

What can I expect during my first visit?

After you complete the necessary registration forms, we will take some time to get you acquainted with our office. Please be prepared to discuss your current and past medical history and any symtoms you are currently experiencing. We are always available to answer any questions you may have concerning your account and/or treatment.

What is the difference between an MD and DO?

For the most part, Medical doctors and Doctors of Osteopathic Medicine complete much of the same training and use much of the same techniques and technologies to treat their patients. They both complete four years of undergraduate education as well as four years of medical school. Both choose a specialty area of medicine, and complete at least a three year residency focused on that specialty.

However, there are some differences between MD’s and DO’s. DO's are able to perform surgery, deliver children and provide comprehensive treatment for patients. In addition, they complete musculoskeletal system training, which includes the bones, muscles and nerves. This training enables them to perform osteopathic manipulations.

How can I get a prescription refill?

Contact our office to request a prescription refill. If the medication is able to be refilled we will submit a request to the pharmacy of your choice. Please give us 24 hours to process your request(s).

Please keep in mind, some prescriptions may require a follow-up exam to determine if a refill is necessary.

Why do I need a referral to see a specialist?

Most often, in order for an insurance company to cover their portion of the services provided, they require a referral. Be sure to contact your insurance provider to determine if a referral is needed to see a particular specialist.  

How can I get my medical records transferred to another office?

In order for us to transfer your medical records to another office, we need to have a Medical Records Release form signed and dated by you. This allows you to specify to whom we are able to release your medical information and for us to protect your medical information under HIPPA regulations. Please allow two weeks to process your request. There may be a charge for copying medical records. Please contact us for additional information.